Peppermint Ridge Farm Pty Ltd, trading as Peppermint Ridge Native Food (‘we’ or ‘us’) respects the privacy of individuals. This policy sets out the way we collect, hold, disclose, use and protect your personal information.
By visiting our website (including by using an application on a smart device), placing an order with us or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this policy. References to ‘website’ include the following: http://nativefood.com.au or any other site, services (including web-services), software, application or media managed by Peppermint Ridge Native Food.
REVISIONS TO THIS POLICY
If you continue to use our website, place an order with us or provide further personal Information (as defined below) to us after this policy has been revised you will be deemed to have accepted the revised policy.
INFORMATION WE COLLECT
We collect information necessary for us to process your order or provide you with other services and/or the assistance you have requested.
The personal information which we collect from you and hold (‘Information’) includes information like your first and last name, postal address, telephone and mobile number(s), email address, details of your order (including, but not limited to, your order history and your delivery address), and IP address.
HOW WE COLLECT INFORMATION
We collect your Information in various ways, including when you:
- visit our website;
- ‘Like’ our Facebook page;
- place an order;
- interact or follow our social media pages/profiles like Twitter, Facebook and Instagram;
- enter into a competition or promotion through any medium;
- submit website feedback; or
- submit a question to us.
Where possible we will collect your Information directly from you. However, there may be occasions when your Information is collected from someone else. Where we collect your Information from someone else, we will take reasonable steps to inform you of this (if this is not already disclosed in this policy). No matter where we obtain the Information from, your Information is collected, held, used and disclosed by us in accordance with this policy.
HOW WE USE INFORMATION
We use your Information for the purpose for which it was provided to us, other related purposes and as permitted or required by law. Such purposes include, but are not limited, to the following:
- providing you with an email confirmation of your order;
- providing you with the assistance or products you have requested;
- processing any orders you place with us;
- determining the number of visitors to our website and conducting reviews of our website;
- judging competitions, fulfilling prizes, awards and purchases;
- keeping you informed about any changes to our website;
- conducting market research so that we can better understand the needs of our customers and modify our future products accordingly;
- sending you offers or information on products or services that we consider will be of interest to you (if you have joined our mailing list);
- requesting your feedback on our products and/or services;
- responding to any complaints, enquiries and feedback;
- unsubscribing your details from our databases;
- any other purposes identified at the time of collecting your Information; and;
- to prevent fraud, comply with any legal obligation or as otherwise permitted or required by law.
ACCESS, ACCURACY, SECURITY
We will take reasonable steps to ensure that your Information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your Information to help us maintain accurate, complete and up-to-date information. Please let us know if you believe that any of your Information requires updating or correction.
You can request access to and correction of your Information that we hold at any time. Any such requests should be made directly by contacting us.
We will take reasonable steps to protect your Information from misuse, loss and unauthorised access, modification or disclosure. However, no data protection or security measure is completely secure and we cannot guarantee the security of your Information, particularly in relation to online transmissions. You must take care to ensure you protect your Information (for example, by protecting your usernames and passwords) and you must notify us as soon as possible after you become aware of any security breaches.
COOKIES, ANALYTICS, CLICKSTREAM DATA
A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. We utilise Cookies to help us to recognise you when you re-visit our site. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our site.
Each time you visit our website our server collects some anonymous information, known as clickstream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.
We use services such as Google Analytics to collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our website.
If you visit our website, cookies may be placed on your browser to capture information from you such as your domain type, your IP address, your web usage behaviour whilst on the page (including how you were referred to the page) and clickstream information.
If you wish to opt out of Google Analytics tracking, you can find detail on how to do so at https://support.google.com/analytics/answer/181881?hl=en.
If you wish to make a complaint about a breach of this policy or the Australian Privacy Principles of the Privacy Act 1988 (Cth) (as amended), you can lodge a complaint to us using the details below. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and/or information.
We will investigate your complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of our determination. If you are not satisfied with the determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via http://www.oaic.gov.au.
If you have any queries regarding this policy please contact us at Peppermint Ridge Farm, 540 Tynong North Road, Tynong North VIC 3813, +61 03 5942 8580, firstname.lastname@example.org.
Last updated: 27 April 2016.